AIM Support Remote Assistance

Welcome to our Remote Assistance Portal. From here, you can submit a short question or issue to our support staff. AIM Support will respond by launching a support session that allows a technician to see and control your computer screen. This can greatly enhance our ability to answer your question or resolve your support issue.

How it Works

  1. Simply fill out the form below. Type your question or the nature of your support issue in the box provided and then click the Submit button.
  2. You will then be prompted to download a small virus-free plug-in which will connect you to a member of our support team.
  3. With your permission, our support technician will be able to view your screen and share control of your mouse and keyboard.
  4. The support technician will chat with you online to obtain the details of your question or issue. 
  5. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Submit Your Remote Assistance Request

Company or Practice Name:

 

Contact Name:

 

Phone Number:

 

Email:

 

 Type of Issue:

 
  
Please describe your issue below:
 
If There Are No Representatives Available
  1. Support hours are 8:00am-5:00pm CST/CDT, Monday-Friday.
  2. You may call for after hours support at 800.275.1353.
  3. General contact information for AIM Services is available at the top of this page.