Updated Business Associates Agreement Requested

AIM is requesting all clients update their Business Associate Agreement. Please see the article below.

Thank you.

AIM Support Team

Updates to AIM Support Requests

Please take note of the following changes to the procedures for Support Requests to AIM.

    1. Password Changes
    2. Add/Remove Users
    1. Training
      • Training requests must be submitted by authorized personnel.
      • Available dates and times will be provided.
      • Once confirmed, a training link will be sent to the authorized personnel.
    2. Support Connectivity
      • Access via aimsupport is intended only for general support issues.
      • Password, user management and training requests must follow the above procedures.
    1. Business Associate Agreements - 2025

      Business Associate Agreements (BAAs) are required for 2025. Please use the provided BAA link to download, complete and submit your agreement.

    AIM Support Team

    AIM Remote Assistance

    AIM Support Remote Assistance

    Welcome to our Remote Assistance Portal. From here, you can submit a short question or issue to our support staff. AIM Support will respond by launching a support session that allows a technician to see and control your computer screen. This can greatly enhance our ability to answer your question or resolve your support issue.

    How it Works

    1. Simply type your question or the nature of your support issue in the box below and then click the Submit button.
    2. You will then be prompted to download a small virus-free plug-in which will connect you to a member of our support team.
    3. With your permission, our support technician will be able to view your screen and share control of your mouse and keyboard.
    4. The support technician will chat with you online to obtain the details of your question or issue. 
    5. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
    Submit Your Remote Assistance Request
    (Enter your question or issue and click Submit)


    If There Are No Representatives Available
    1. Support hours are 8:00am-5:00pm CST/CDT, Monday-Friday.
    2. You may call for after hours support at 800.275.1353.
    3. General contact information for AIM Services is available at the top of this page.

    Contact Info

    This email address is being protected from spambots. You need JavaScript enabled to view it.

    P.O. Box 293730
    Kerrville, Tx 78029

    Toll Free:   800.275.1353
    Corporate Fax:   830.476.2487


    Offices -

    San Antonio   210.568.9721
    Houston   713.344.0219
    Austin   512.828.7118
    Kerrville   800.275.1353

    Company Links

    AIM Services Corporate Websites

    Interent Analysis Sites

    Industry Links