Remote Assistance
To request a Remote Assistance session with one of AIM's support agents, click Remote Assistance in the Quick Links window to the right. Fill out all of the fields in the request form and click Submit.
AIM Support Team
Availability
AIM DataCenter Site Availability
The AIM DataCenter sites are constantly monitored for availability from the Internet. The locations of the monitoring sites are as follows -
- Dallas
- Atlanta
- Chicago
- Denver
- Los Angeles
- New Jersey
- Virginia
The purpose is to give AIM Support a way to recognize if Internet disruptions are trending across the U.S. If any three of these sites fail to connect, the AIM Support Team is alerted and our troubleshooting protocol is initiated.
As a service to our hosting customers, below is the current real time monitoring report.