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Welcome to AIM Support Remote Assistance.
Please fill out the information requested below and then click the Submit button. Follow the instructions to get and download the application which will prompt you to share your screen.
Remote Assistance Unavailable
NOTICE!
Remote Assistance is Down
AIM's Go To Assist remote assistance is currently offline. Until further notice, please email
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for assistance.
We are sorry for any inconvenince.
AIM Support Team
Remote Assistance New
AIM Support Remote Assistance
Welcome to our Remote Assistance Portal. From here, you can submit a short question or issue to our support staff. AIM Support will respond by launching a support session that allows a technician to see and control your computer screen. This can greatly enhance our ability to answer your question or resolve your support issue.
How it Works
- Simply fill out the form below. Type your question or the nature of your support issue in the box provided and then click the Submit button.
- You will then be prompted to download a small virus-free plug-in which will connect you to a member of our support team.
- With your permission, our support technician will be able to view your screen and share control of your mouse and keyboard.
- The support technician will chat with you online to obtain the details of your question or issue.
- You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Submit Your Remote Assistance Request
If There Are No Representatives Available
- Support hours are 8:00am-5:00pm CST/CDT, Monday-Friday.
- You may call for after hours support at 800.275.1353.
- General contact information for AIM Services is available at the top of this page.
AIM Customer Support Portal
AIM Services is implementing a new Customer Support Portal which enables our clients to log tickets 24x7. Our goal is to improve our customer service while allowing clients to track and review new and older support tickets.
All AIM clients are asked to complete a registration form for the support portal. Please Click here to enter the information and you will receive a confirmation email within 48 to 72 hours or less.
AIM Support Team
Meditab Client Utilities
Meditab Client Utilities
The Meditab Client Utilities Library contains programs required by Meditab clients for hosting access and support. You may be directed by Meditab support personnel to download and install any or all of these progams.