HIPAA Security Risk Assessment

The HIPAA Security Rule mandates that all covered entities, including medical practices conduct an accurate and thorough assessment of the potential risks and vulnerabilities regardless of the size, complexity, or structure of the organization.

The assessment is not optional and must be documented, with records retained for at least six years.  Failure to comply can result in significant fines and enforcement actions by the Office for Civil Rights (OCR).

AIM Services can assist. Sign up today for AIM’s HSRA program.

AIM Support Team

Updates to AIM Support Requests

Please take note of the following changes to the procedures for Support Requests to AIM.

    1. Password Changes
    2. Add/Remove Users
    1. Training
      • Training requests must be submitted by authorized personnel.
      • Available dates and times will be provided.
      • Once confirmed, a training link will be sent to the authorized personnel.
    2. Support Connectivity
      • Access via aimsupport is intended only for general support issues.
      • Password, user management and training requests must follow the above procedures.
    1. Business Associate Agreements - 2025

      Business Associate Agreements (BAAs) are required for 2025. Please use the provided BAA link to download, complete and submit your agreement.

    AIM Support Team

    Self Service Portal

    AIM Self Service Portal

    Create, view and manage support tickets as well as search a knowledgebase of tips and solutions relevant to our EMR and Practice Management solutions.

    If you have a Support Contract with AIM and would like to be able to use the Self Service Portal, please contact support at 800.275.1353 for further informaiton and to get your portal account credentials.

    Contact Info

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    P.O. Box 293730
    Kerrville, Tx 78029

    Toll Free:   800.275.1353
    Corporate Fax:   830.476.2487


    Offices -

    San Antonio   210.568.9721
    Houston   713.344.0219
    Austin   512.828.7118
    Kerrville   800.275.1353

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